Dear Customer, 

We hope this message finds you well. We are writing to inform you about an important update regarding your recent order with us.

Due to a potential risk identified with the current batch of batteries, we have decided to temporarily halt the shipment of these batteries to ensure the utmost safety and quality for our valued customers. We sincerely apologize for any inconvenience this may cause and appreciate your understanding as we take this precautionary measure.

At this point, we can offer you two options:

  1. Refund:If you prefer not to wait, you may keep using the freezer with our AC adapter. we can process a full refund for the battery. Please let us know if you would like to proceed with this option, and we will ensure the refund is handled promptly.
  2. Wait for Replacement:If you are willing to wait, once we receive the new batch of batteries which meet our safety and quality standards, we will prioritize your order and send the battery to you as soon as possible.

Please respond to this letter with your preferred option, and we will take the necessary steps to accommodate your choice. Our commitment to your satisfaction and safety is our top priority, and we appreciate your patience and understanding during this time.

If you have any questions or need further assistance, please do not hesitate to contact our customer service team at Or call us at (626) 838-5511


Best regards,

Service department